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Fax: 1 (815) 301 8782 (24/7)   
Toll Free: 1 (800) 815 4276 (24/7) (USA)
Email: info@magnusonlinepharmacy.com
Indian Pharmacy
Low Cost Medicines Online Prescription & Generic Medicines
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FAQ

  • FAQ about our Company
  • Product FAQ
  • Ordering FAQ
  • Shipping FAQ
  • Payment FAQ
  • Account related FAQ
 
FAQ About Our Company:
 
1 About the Company, MAGNUS PHARMACY?

Magnus pharmacy is the most trusted, and licensed pharmacy formulated to deliver drugs by their generic name and medication safety. Under our model of care, we enter the patients care continuum only after we receive the prescription of the ordered medications. We deliver the right drug, identifying the dosage and times it is to be taken, labelling it clearly, listing its potential side effects and then deliver the goods in the eco friendly packages. Maximizing the safety of the medications is an increasingly critical responsibility on our part.

2. Is Magnus Online Pharmacy a legitimate one?

  • Our mission is to enforce consumer safety and confidence when they purchase their medications online.
  • We subscribe to the services of both McAfee Secure and ControlScan, which are the industry gold-standards for all leading e-commerce sites.
  • In addition, you will notice that all the pages which accept personal information are secure (SSL Certificate) pages. A secure page means that the information transmitted through such pages is encrypted before transmission over the internet.
  • You can thus try our service in confidence that you will always get what you pay for or your money back, guaranteed.


3. Who Should Use Magnus Online Pharmacy?

Magnus Online Pharmacy is most convenient for individuals who are taking a maintenance medication over the long term. In this situation, we keep the prescription on file, and the patient enjoys convenience and money savings to keep their business with the online store. If you are looking for a low-cost, convenient way to fill regular maintenance prescriptions, Magnus Online pharmacy might be the better option to consider.

4. Safety precautions before taking medication online?

Although medications that are sold on magnusonlinepharmacy.com. Are quite common and safe. It is recommended to consult with your doctor before you consider taking any medication because it might have an interaction with other medications that you are taking or with your diet. It is also recommended to read the medications manual carefully, and be aware of all of its side affects and their implications. In any doubt, consult with your doctor.

5. How can a patient develop a business opportunities with Magnus pharmacy?

Please be sure to include all your relevant contact information, as well as a detailed proposal on how you wish to do business with our company to our
Email ID: - info@magnusonlinepharmacy.com
So we can redirect your inquiry to the right individual
 
 
PRODUCT- FAQ
 
1. Products of Magnus online pharmacy?

  • Magnus Pharmacy Provides best quality generic and lifestyle drug to customer world wide.
  • We offer a selection of Maximum variety of discounted prescription Medication to our customers.
  • We believe in offering a genuine authentic medication on affordable prescription medication direct from the top 50 pharmaceutical companies in India. The reputed pharmaceutical companies like Sun Pharma, Ranbaxy, Dr. Reddy, Glaxo, Astra Zeneca, Zydus Cadila Pharma etc. to our customer all over the world.
  • We serve in specialities like, cardiac, diabetic, neurology, gastrology, derma etc. applying their unique knowledge of power, strength, dosage and potentials of medication.


2. Are generic medications as safe as brand-name medications?

Yes. Since generics use the same active ingredients and are shown to work the same way in the body, they have the same risks and benefits as their brand-name counterparts.

3. Why are generic medications less expensive?

Generic medications are less expensive because generic manufacturers do not have the investment costs of the developer of a new medication. New medications are developed under patent protection. The patent protects the investment-including research, development, marketing, and promotion-by giving the company the sole right to sell the medication while it is in effect. As patents near expiration, manufacturers can apply to the FDA to sell generic versions. Because those manufacturers do not have the same development costs, they can sell their product at substantial discounts.
Also, once generic medications are approved, there is greater competition, which keeps the price down. Today, almost half of all prescriptions are filled with generic medications.

4. What happens if I am after a product that is not listed on the website?

Magnus Online Pharmacy will endeavour to locate products that are not located on our website for sales. You just need to send the relevant information to info@magnusonlinepharmacy.com And we will try our best.
 
 
ORDERING –FAQ
 

1. How do I submit my order?

When you click to submit an order after choosing a product to purchase, you will be directed to our SSL secured server where you will begin the order process. After you provide us with us your shipping and billing information, your order will then be submitted for approval and processing.

2. How to Place Your Order?

Once you find the medication you need at a price you can afford, you can place your order. When you enter in the information, make sure you confirm the name of the medication, as well as the dosing amount. While the online pharmacy should verify your order against your written prescription, it is best if you confirm the information as well to minimize the chance of error on your order. Most online pharmacies will require payment once the prescription is confirmed and you can usually choose the mode of payment offered to you.

3. Is prescription necessary to fulfil my order?

As we are the legitimate online pharmacy, we will require a copy of your written prescription before we fill your order. This can usually be accomplished in a variety of ways. First, you might simply send your written prescription via email or scan the copy to our pharmacy by fax. Once the prescription is received, you medication will be filled and sent out. However, once your account is set up with an online pharmacy, your subsequent prescription refills can be done from the comfort and privacy of home, with orders delivered right to your front door. The medications you need are just a click of the mouse away.

  • Prescription is compulsory for all the prescribed drugs.
  • No prescription is required for the purchase of OTC DRUGS
4. Are the prescriptions ordered to Magnus pharmacy are safe and reliable?

While you can usually rest assured that Magnus pharmacy is dispensing FDA-approved medications in accordance with your doctor's instructions. If you decide to shop online for medications, it becomes much more important to check the pharmacy out thoroughly before allowing it to dispense your prescription. Details like licensing, accreditation and FDA-approved products become essential to ensure the Magnus online pharmacy you choose is both safe and reliable.

5. When I place an order will I receive an invoice and what is listed on the invoice?

Yes, you will receive an emailed invoice as an order confirmation when an order is placed. The order confirmation shows your details and provides a summary of what was ordered, including the amount paid. When your order is shipped an order confirmation is included showing the products ordered.

6. What is the maximum amount of medication I can purchase?

The pharmacy can only supply as much medication as your physician prescribes for you, up to maximum of a three month supply at a time.
 
 
SHIPPING RELATED FAQ
 
1.Methods that are offered for shipping?

We provide Two Shipping Methods for your convenience.
  • Standard shipping ($ 15.)
  • Express shipping ($ 30.)
  • We provide FREE SHIPPING for the orders above $ 150.


2. What are your INTERNATIONAL shipping policies?

Orders:
PRESCRIPTION DRUGS ONLY
STANDARD
SHIPPING
EXPRESS SHIPPING FREE SHIPPING
Shipping Rates $ 15 $ 30 NIL
DURATION OF DELIVERY

2 TO 3 WEEKS

7 TO 8 DAYS

MAXIMUM 2 TO 3 WEEKS



3. What is the return policy of Magnus Pharmacy?

  • You should return the item to us within 14 days of receipt. (From the day the goods is signed for /received), after which we may only exchange the goods.
  • We do not accept items back that have been opened or used unless the product is damaged or defective
  • BULK ORDER SALES are final.
  • All returns are at owner's risk.
  • The refund amount will be the exact amount you paid for the item without shipping fee.


4. How should I return the shipment?

In order to return the goods to us, please pack the goods in the secured packages securely to ensure that the items are not damaged in transit. Do not discard any of the returned items unless you are permitted to do.

5. Where are your medications shipped?

We ship our products from India to countries worldwide. We ship the product to your shipment address only and to your billing address.

6. What do you do with my private information that are submitted in the order form?

The information you provide to us via our secured shopping cart is 100% secure, and we will never give out that information to anyone, or use it to SPAM you. Please read our Policies for more information.

7. What is your cancellation policy?

We accept order cancellations ONLY within 24 hours after order submitting. If you decide to cancel your order you must place a phone call to us immediately on our number +91-99980-72829 or email to us on info@magnusonlinepharmacy.com. In case you contact us after 24 hours, no order cancellation will be processed.
If by any event, you have entered wrong information please contact us as soon as possible as you have up to 24 hours to cancel or correct any mistake in your order.

8. What are the expiry dates of the ordered medication?

All those medications that are shipped out by the pharmacy have a minimum of one year expiry date from the time they are shipped. Or you can refer the manufacturing and the expiry date as they are printed on the strip.

9. Will I get a copy of my receipt for a particular order? And how?

This can be done by logging into your account. Now you have the option to VIEW your order details in form of PDF file.
Click on the PDF file and print the order option will open a file with your online medication invoice that you can save and print directly from your computer.

10. Will my insurance company reimburse me for the online medication I order through your company?

Unfortunately No. Magnus pharmacy cannot accept insurance. We operate outside United States and because of this we cannot accept any foreign insurance. We will provide you with a proper receipt for insurance purposes. Your insurance company may or may not accept our receipts.

11. I was unable to pickup my parcel and it was returned to the pharmacy, what do I do now?

If your parcel was returned to the pharmacy for any reason, we can charge you shipping again and reship out your package but as we do not keep the card details of our client, you need to call us to pay the shipping cost.
If the consignment was returned to the pharmacy due to our fault, we will re-ship it without any charges. Please get in touch with us in either of the cases.
 
 
PAYMENT RELATED FAQ
 
1.What is the CVV number you ask for on your sign up page? Where can I find it?

  • CVV number is an anti-fraud security feature that helps verify that you are in possession of your credit card.
  • For Visa/MasterCard, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the card's account number.
  • For American Express, the four-digit CVV number is printed on the front of the card above the card account number.
Visa/MasterCard American Express
A 3-digit number in reverse italic on the back of your credit card A 4-digit number on the front, just above your credit card number


2. What are the payment methods at Magnus pharmacy?

We accept Visa card only. We also consider the use of a Wire Transfer/ Check/ Money order and western Union money Transfer etc. However you should contact us on our email before placing such an order.

3. How long will it take for you to receive it and process my order if I pay through cheque or money order?

This is the slowest way for the payment of your order especially when it is online. We will process your order only after we receive your payment.
We recommend that if you are sending payment for your medication through check or money order by mail, you should always use a registered service preferably with a tracking number so we can trace it in case of delays.

4. How long would it take to show up on my credit card about the refund paid by you?

Once we receive your return, we will issue a credit or refund within 30 days and send you an e-mail confirmation. Please bear in mind that it can take several days for the transaction to appear on your account, depending on your financial institution.

5. Is my credit card information secure with your side?

When you place an order online or use our site, your personal information and credit card information are encrypted using SSL encryption technology before being sent over the Internet, We use SSL technology to prevent your information from being stolen or intercepted while being transferred to us. Your credit card information is always stored in encrypted form in a restricted-access database that is away from our Web site database so it isn't connected to the Internet, to keep it safe from hackers.

6. Can you bill my credit card from outside the U.S.A.?

Most of the times we can charge your credit card without any issues, but some credit card companies block charges to your card that originate from a foreign country. Payment cannot be collected even when the correct credit card information has been provided. We suggest you contact your credit card company to notify them that you expect a charge from Value Pharmaceuticals, and ask them to remove any blocks on that charge.

7. What is the window that pops up asking for additional personal/security information after I place my credit card details online to complete my order?

This is a new service created by your credit card provider called 3-D secure. Please don't be concerned if this happens when you are completing your online order. This system is designed to increase the security of your online credit card transactions.

8. What details should I enter from my VISA card to complete the payment process?

  • Please enter your name and address as they are shown on your credit card statement in order for your purchase to be approved.
  • Their “DATE OF BIRTH” in the following manner "MMDDYYYY"
  • 3- Digit CVV number must be entered in the columns required.
 
 
ACCOUNT RELATED FAQ
 
1.Why should I set Up an Account with Magnus online pharmacy?

After you add up your cart with the list of products, you will probably be asked to set up an online account. This process may involve providing personal information like your medical history and financial data. This information is very important to pharmacists filling your prescriptions, since it clues them into potential allergies, medical conditions, drug interactions and other potentially problematic factors that could affect your overall health.

2. How can I update my shipping address or contact information?

Simply login to your account and visit the "Account Information" page whereby you will be able to update your contact information. Please note that if you need to change your shipping address in the middle of an order you should contact us immediately so that we can stop the order before shipment.

3. How can I change my password?

Simply login to your account and visit the "Change Password" page. We recommend you choose a strong password for your account so as to increase the security. If you ever lose your password you may click on "Forgot Password" in login area or contact us and we will be glad to assist.
 
 
 
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